The privacy policy applies to all individuals and entities who interact with Biomtek’s website and services, including customers purchasing medical consumables, healthcare professionals, hospitals and procurement officers, website visitors, and any users who provide personal information through the platform. It also applies to individuals communicating with Biomtek for inquiries, support, or service-related purposes.

Availability of Website

1. Member recognizes that the traffic of data through the Internet may cause delays
   during the download of information from the website and accordingly, it shall not hold the Company liable for delays that are ordinary in the course of Internet use.
2. Member further acknowledges and accepts that the website will not be available on a continual twenty-four hour basis due to such delays, or delays caused by the Company’s upgrading, modification, or standard maintenance of the website.

Privacy Policy Statement

• Biomtek collects personal information including name, contact details, billing and delivery address, and organization details to process orders effectively.
• Biomtek uses customer data strictly for order processing, payment handling, delivery coordination, and customer support.
• Biomtek ensures that all purchases of medical consumables comply with applicable healthcare regulations and may require verification of buyers where necessary.
• Biomtek secures all online transactions using encrypted technologies and does not store sensitive payment details such as full card information.
• Biomtek may share necessary customer information with trusted third parties such as payment processors, delivery partners, and regulatory authorities when required.
• Biomtek does not sell, trade, or rent personal information to third parties under any circumstances.
• Biomtek retains customer data only for as long as necessary to fulfill orders and comply with legal and regulatory obligations.
• Biomtek uses cookies and similar technologies to enhance user experience and improve website performance.
• Biomtek ensures strict confidentiality of all medical-related purchases and procurement information.
• Customers have the right to access, correct, or request deletion of their personal data, subject to legal requirements.
• Customers may opt out of receiving marketing communications at any time.
• Biomtek is not responsible for the privacy practices of external websites linked from its platform.
• Biomtek reserves the right to update its privacy policy, and any changes will be communicated on the website.
• Biomtek complies with applicable data protection laws and regulations to safeguard user information.
• Customers can contact Biomtek for any privacy-related concerns or inquiries through official communication channels.

Company Obligations

Biomtek is committed to ensuring that all products supplied meet the required quality and regulatory standards while providing accurate and up-to-date product information on its website. The company shall process orders efficiently, ensure timely delivery, and maintain the confidentiality and security of all customer data and transactions. Biomtek complies with all applicable healthcare, safety, and data protection laws and uses secure payment systems to protect financial information. It is obligated to verify and restrict the sale of regulated products to authorized buyers where necessary, provide responsive customer support, and handle complaints in a fair and timely manner. Additionally, Biomtek ensures proper packaging and handling of products to maintain integrity, maintains transparency in pricing and charges, honors return and refund policies, and continuously improves its services while keeping customers informed of any significant changes

Governing Law and Venue

1. These Terms of Service are construed and governed by the laws of the Kenya 
2. If any of the provisions, either in whole or in part, of the contract is or becomes invalid or unenforceable, this shall not serve to invalidate the remaining provisions thereof.

Effective Date: 01/01/2023